1. GENERAL PROVISIONS
1.1. The owner of Real Jam Online Store is the company under the name of LSI,CORP – 84 W Broadway STE 200 Derry, NH, 03038, USA. with its registered office in Derry,, address: 84 W Broadway STE 200 Derry, NH, 03038, USA, e-mail: info@realjam.co
1.2. These Regulations are addressed to the Customers who are consumers and define, in particular, the rules of using Real Jam Online Store, placing orders, delivering ordered products to the Customers, paying for the products by the Customers, the Customers’ right to withdraw from the contract, as well as the rules under which complaints are to be filed and processed.
1.3. The definitions used in the Regulations shall have the following meanings:
1.3.1. Order Form – an interactive form available in Real Jam Online Store enabling placing an order, in particular by adding products to the shopping cart and specifying the terms of the sale agreement, including the method of payment and delivery of the product to the Customer,
1.3.2. Customer – a consumer within the meaning of the Civil Code Act of 23 April 1964 (i.e. Journal of Laws of 2016, item 585, as amended) – a natural person having full legal capacity who purchases a product (in the Store) which is not directly connected with his or her business or professional activity,
1.3.3. Confirmation of the Agreement – information sent by the Store to the e-mail address of the Customer after the Customer has placed an order, containing information referred to in Article 21(1) in connection with Article 12(1) of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, item 683), which constitutes acceptance of the Customer’s offer,
1.3.4. Product – a movable item available in the Real Jam Online Store which constitutes the subject matter of the sale agreement between the Customer and the Seller,
1.3.5. Regulations – these Regulations of Real Jam Online Store,
1.3.6. Store – Real Jam Online Store operating via the website at the address: https://realjam.co/ allowing customers to purchase products via the Internet,
1.3.7. Seller – LSI, CORP. with its registered office in Derry, address: 84 W Broadway STE 200 Derry, NH, 03038, USA,, e-mail: info@realjam.co
1.3.8. Stripe is a limited liability company based in the USA that provides a service enabling customers to make online payments directly for their ordered products using credit cards and eTransfer;
1.3.9. Sale Agreement – an agreement for the sale of the Product entered into or being entered into between the Customer and the Seller via Real Jam Online Store; the agreement is entered into at the moment when the Customer receives a declaration of intent, constituting a response to the order placed, from the Seller that it has been entered into; the agreement is entered into on condition that it may be terminated if the Customer fails to make payment by the deadline referred to in clause 4.8 first sentence, subject to other provisions of the Regulations;
1.3.10. Order – submission of an offer which constitutes a declaration of the Customer’s intent to enter into a sale agreement; placing an order requires the completion of all steps in the order form.
1.4. The Customer may contact the Store via e-mail: info@realjam.co, the contact form available on the Store’s website or in writing (address:84 W Broadway STE 200
Derry, NH, 03038, USA).
2. ELECTRONIC SERVICES AVAILABLE IN THE STORE
2.1 In order to benefit from electronic services available in the Store, the Customer should possess devices enabling the use of Internet resources, mailbox and internet browser enabling viewing websites.
2.2 Technical requirement necessary for using the services offered by the Store and cooperation with the ICT system employed by the Store:
– modern web browser e.g. Firefox, Chrome, Opera, Edge in the latest stable version released and supported by the manufacturer of such software, supporting javascript and cookies; the proper functioning of the Store requires the Customer to agree to the use of cookies;
– the use of old and outdated web browsers, such as Internet Explorer, may result in the inability to use the full functionality of the Store;
– tunnelling enabled, connection via VPN, hidden Tor networks, hiding the IP address or similar activities can affect the correct determination of the location of the end user;
– active add-ons that block unwanted advertising may adversely affect the functioning of the website and make it impossible for the user to place an order.
2.3 The Customer is obliged to use the Store in a manner consistent with the law and good manners and to have respect for the rights and personal rights of the Seller and third parties.
2.4 The Customer is obliged to enter the true data.The Store shall not be responsible for the consequences resulting from providing false data by the Customer.
2.5 It is forbidden for the Customer to provide any illegal content.
2.6 The Customer should file complaints concerning the provision of electronic services to the following e-mail address: info@realjam.co. Such a complaint should include, in particular: Customer’s personal data, description of the situation based on which the complaint is filed, date on which the situation occurred and indication of a manner in which it could be resolved.
2.7 The conditions for filing complaints, referred to in clause 2.6, constitute recommendations and do not affect the effectiveness of complaints filed without following them.
2.8 The complaints referred to in clause 2.6 shall be processed within 14 days of their receipt by the Store. The Customer will be notified of the result by an e-mail sent to the e-mail address provided by the Customer.
2.9 The Seller shall not be liable for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorised actions of third parties or the incompatibility of the Store with the technical infrastructure used by the Customer.
3. CONDITIONS FOR PLACING ORDERS
3.1. The activity of the Store consists in selling products via the Internet and the Store’s website.
3.2. The Customer can order the products available in the Store by using the order form.
3.3. In order to place an order, the Customer selects the product and then fills in the order form by specifying:
3.3.1. in the first step, contact details (first name, last name, e-mail address),
3.3.2. in the second step, the address for deliveries,
3.3.3. in the third step, the delivery method and comments to the order, if any,
3.3.4. in the fourth step, the payment method and the final confirmation of the order by selecting the “Order and pay” option.
3.4. When the order is placed, the Store sends a confirmation of entering into the agreement to the e-mail address provided by the Customer.
3.5. During placing an order, as well as during the process of order execution, the Customer may be asked to provide his or her phone number to facilitate the delivery of the product.
3.6. The Customer can order the products in a different way than specified above only if the Seller gives his prior consent.
4. THE TERMS OF THE SALE AGREEMENTS
4.1. The products presented on the Store’s website do not constitute a commercial offer within the meaning of the Civil Code, but an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code.In order to purchase the products, the Customer places an order in accordance with the procedure described in clause 3.3.
4.2. All products available in the Store are brand new, have been legally introduced to the market and are free from physical and legal defects. The Store observes the obligation to deliver products with no defects.
4.3. The Store executes the orders concerning the delivery of products on the territory of the Republic of Poland and in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, the Netherlands, Ireland (except Northern Ireland), Latvia, Luxembourg, Lithuania, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Great Britain, Italy, USA, Australia, Canada, Azerbaijan, Saudi Arabia, Japan, India, Liechtenstein, Qatar, Switzerland, UAE, Kuwait, Egypt, Jordan, Cyprus, Malta, Israel, Mexico, Lebanon, Philippines, South Africa, Hong Kong SAR China, Kazakhstan, Bahrain, Colombia, Chile, Guam, South Korea, Indonesia, Taiwan, New Zealand, Uzbekistan, Malaysia, Brazil, China, Pakistan, Serbia, Morocco, Armenia, Maldives, Iraq, Oman, Argentina, Panama, Djibouti, Ecuador, Gambia, Gibraltar, Grenada, Georgia, Guadeloupe, Jamaica, Paraguay, Dominican Republic, Rwanda, Samoa, American Samoa, Venezuela, St. Martin, Nigeria, Bangladesh, Turkey, Monaco, Kyrgyzstan, Albania, Andorra, Angola, Belize, Benin, Bosnia & Herzegovina, Montenegro, Gabon, Guinea, Iceland, Malawi, Mauritius, Moldova, Mozambique, Namibia, Puerto Rico, St. Kitts & Nevis, Sri Lanka, Singapore, Tunisia, Vietnam, Northern Ireland.
4.4. Prices of all products in the Store are given in USD and include the value added tax (VAT), they do not include the costs of delivery of the product to the Customer nor customs fees.
4.5. Each time immediately before placing an order, the Customer receives the information on the total price of the product, including taxes, as well as on the costs of delivery of the product and on any other costs related to the order. The delivery of the product is subject to a fee unless otherwise stipulated in the sale agreement. In the case of an order placed from outside the customs territory of the European Union, the Customer may incur additional costs related to the so-called customs debt, i.e. the obligation to pay import duties by the Customer who will also be the importer of the goods in question.
4.6. In the event that the product ordered by the Customer is not available or is temporarily unavailable, the Seller shall inform the Customer about such a fact by sending an e-mail to the address provided by the Customer. In the event that the Customer does not agree to the execution of the order in a different form within 14 days (e.g. by exchanging the product for a similar one with similar properties and price), the order will either be executed without the missing product if the Customer agrees to such a solution or will be cancelled in its entirety.
4.7. The Store allows the customers to make payments related to the sale agreements by bank transfer, credit cards or e-Transfer.
Accepted credit cards:
Visa, Mastercard
4.8. The settlement of transactions by credit cards and eTransfer are conducted through https://www.stripe.com/. The payment is made during the Order process by https://www.stripe.com/ website. While paying by https://www.stripe.com/ the Customer shall file in a payment file on the Store website. The execution of an order begins after the Store receives confirmation from https://www.stripe.com/ that the operation has been correctly performed. In the event of refund of the payment, the refund shall be conducted by https://www.stripe.com/
4.9 The Customer may file a complaint concerning the payment to the Seller who passess the complaint to https://www.stripe.com/.
4.10. The Customer should make payment no later than within 3 days from the date on which the order was placed. The execution of an order begins after the Store’s bank account is credited with the payment or after the Store receives confirmation from the payment operator that the operation has been correctly performed. The Store informs that in the event of a discrepancy between the correspondence address specified when placing an order and the correspondence address provided by the Customer to the payment operator, the order may be cancelled.In such a case, the Customer may be asked to place a new order.
4.11. The products included in the order are delivered exclusively to the Customer’s address indicated during placing the order. Each time before placing an order, the Customer receives information on the time of delivery of the products and on the costs of such delivery.
4.12. The order execution time, which includes completion of the order and its preparation for the shipment, is 7 working days from the moment when the Seller’s account is credited with the payment made by the Customer unless a different date is specified in the description of a given product or the Customer has been informed about a different date when placing the order.
4.13 If the order contains a product with personalized design, the execution time, which in that case includes the creation of the product, completion of the order, and preparation for shipment, may take more time, depending on the specific design and quantity.
4.14 In the case of products of personalized design the Seller is entitled to review the personalized design in terms of its compatibility with applicable law. In the event of non-compliance, the Customer will be informed about that via e-mail and the Order will not be accepted.
4.15 The Seller is not responsible for the content and/or the meaning of the personalized design.
4.16. The Store shall not be liable for non-delivery of products or delay in delivery of ordered products resulting from the longer than usual duration of customs clearance, force majeure, absence of a person authorised to receive the order or provision of an incorrect or inaccurate delivery address, as well as lack of possibility of contacting the Customer at the given e-mail address or telephone number.
4.17. The Store makes it possible for the Customer to personally collect the ordered products at the offices of the Store, provided that such option is available at the time of placing the order. The Store informs the Customer about the exact date on which the Customer may collect the ordered product by sending a message to the e-mail address specified by the Customer while placing the order.
4.18. Products may be covered by a manufacturer’s, importer’s or seller’s guarantee. Each time a product is covered by a guarantee, the Customer receives a guarantee document together with the product. The product guarantee – if granted – does not exclude, limit or suspend the Customer’s possibility to exercise the rights under the product warranty if the product is faulty.
4.19. Consolidation, securing and making available the content of the sale agreement that is entered into takes place by making the regulations available on the Store’s website, sending the Customer a confirmation of entering into the agreement, in accordance with clause 3.4. Moreover, the content of the agreement is recorded and secured in the Store’s IT system.
4.20. The Customer is obliged to check the condition of the delivered goods upon receipt. If the Customer finds that there are any deficiencies or damage, the Customer is obliged to take all necessary steps to establish the carrier’s liability, in particular to draw up a shipping damage report together with the carrier.
4.21. In case the consumer refuses to accept the delivered goods and fails to provide a damage report together with the carrier, any additional expenses associated with returning the products to the store must be borne by the Consumer.
5. PROCEDURE FOR FILING COMPLAINTS
5.1. The Store is liable for product defects based on the applicable legal regulations, in particular the provisions of Article 556-576 of the Civil Code.
5.2. The Customer has the right to file a complaint under the warranty regulations if the product has a physical or legal defect.
5.3. The Store is liable under the warranty for physical defects which existed at the time of passing the danger to the Customer or which resulted from a cause existing in the sold product at the same time.
5.4. A physical defect means that the product does not comply with the agreement, in particular if:
5.4.1. it does not have the properties which a product of that kind should have in view of the purpose specified in the agreement or resulting from the circumstances or its presentation,
5.4.2. it does not have the properties guaranteed by the Store,
5.4.3. it is not suitable for the purpose of which the Customer informed the Store when entering into the agreement and the Store did not express any concerns about such purpose,
5.4.4. it was handed over to the Customer in an incomplete form,
5.4.5. does not have the properties guaranteed publicly by the manufacturer.
5.5. The legal defect shall means that:
5.5.1. the goods constitute the property of a third party or
5.5.2. the goods are encumbered with a third party’s rights, or
5.5.3. the restriction on the use or management of the goods results from a decision or ruling of a competent authority.
5.6. The Customer may file complaints on account of the Store’s liability for defective products in electronic form using the form available on the Store’s website: Complaints/Returns, in writing to the address: 84 W Broadway STE 200 Derry, NH, 03038, USA, or via e-mail: info@realjam.co
5.7. The complaint should include, in particular, the following information:
5.7.1. Customer’s contact details (first name, last name, address and telephone number).
5.7.2. Attachments: photographs in .jpg or .png format , videos in .mp4 format, etc.
5.7.3. Detailed description of the defect, including its type and date of occurrence of the defect.
5.7.4. Proof confirming that the product was purchased at the Store.
5.7.5. The Customer’s request, in accordance with the content of clause 5.9.
5.8. The conditions for filing complaints, referred to in clause 5.7, constitute recommendations and do not affect the effectiveness of complaints made without them.
5.9. In case of discovering a defect in the purchased product, the Customer has the right to demand from the Store the replacement of the product with a defect-free one or to return the product.
5.10. All complaints are processed within 14 days from the date of their receipt by the Store.
5.12. The Store is liable to the Customer for the sold product if a defect is discovered at the moment of receiving the product from the carrier, and in accordance with paragraph 4.21, a defect report has been prepared together with the carrier.
5.13. Physical defects of a product shall not include:
a) its natural variability resulting from the properties of the materials used in the production process, for example, wood or glass,
b) its variability resulting from technological conditions of production and assembly of goods that take into account its nature and specificity,
c) differences between the product visualisation and the actual look of the product resulting from individual settings of the Customer’s computer (colour, proportions, etc.).
5.14. The Buyer is obliged to comply with the manufacturer’s and the Seller’s guidelines regarding the use and maintenance of the Product, in particular those in the user’s manuals and on clothing tags
6. THE RIGHT TO WITHDRAW FROM THE AGREEMENT
6.1. Pursuant to the Act of 30.05.2014 on consumer rights (i.e. Journal of Laws of 2017, item 683), the Customer may withdraw from the agreement within 14 days without giving any reason. The time limit for submitting the statement of withdrawal from the agreement expires after 14 days from the day on which the Customer received the product or on which a third party indicated by the Customer, other than the carrier, received the product.
6.2. In order to exercise the right of withdrawal from the agreement, the Customer should prepare and send to the Store’s address: 84 W Broadway STE 200
Derry, NH, 03038, USA, or via e-mail: info@realjam.co, the information concerning the Customer’s right to withdraw from the agreement, before the end of the time limit for withdrawal from the agreement.The Customer may use the template of the withdrawal form, but it is not obligatory. The Customer may also fill in and send the withdrawal form or any other unequivocal statement by electronic means on the Store’s website: https://realjam.co. If the Customer makes use of this possibility, the Store will immediately send a confirmation of receipt of information on withdrawal from the agreement to the Customer’s e-mail address.
6.3. If the Customer submits a statement of withdrawal from the agreement, the Store will refund the payment in the amount paid by the Customer for the purchase, provided that no later than 14 days from the day the order arrives at the delivery address, the Store was informed of the Customer’s decision to exercise the right of withdrawal from the agreement. In the case of withdrawal from the purchase for any reason other than a manufacturing defect, the Customer is responsible for the return shipping cost to the Store. After the Store confirms that the product has not been used and is in its original condition, the Store will refund the payment using the same payment method used by the Customer in the original transaction, unless the Customer explicitly agrees to a different solution; no fees will be charged to the Customer in connection with the return.
6.4. When the Customer has received the ordered product and has made the decision to return it, they are obliged to do so immediately, no later than 14 days from the day when the Customer informed the Store about the withdrawal from the agreement. The Customer must send the received product, in its original condition and packaging, without any signs of use or defects, and bear the shipping costs, back to the following address: “Royal Logistics 124947, 1st Floor, Building 2, Dezhong Science and Technology Park, No. 45, Qilinling Road, Tangxia, Dongguan, Guangdong, 15016416355”. This time limit shall be deemed as met if the Customer sends the product within 14 days. The Store may withhold the return of payment received from the Customer until the Store receives the product back.
6.5. The direct costs of returning the product by the Customer to the Store will be borne by the Customer, but in the case of a product which due to its nature cannot be normally sent back by post, the Customer will be informed, before placing an order, of the costs related to returning such a product.
6.6. To process a product return, it must be unused. The product must be in its original condition as received by the Customer.
6.6.1. The Customer has no right to withdraw from the agreements referred to in Article 38 of the Act of 30 May 2014 on Consumer Rights (i.e. Journal of Laws of 2017, item 683), in particular from the agreement where the subject matter is an unprocessed item, which is produced in accordance with the Customer’s custom specification or serves to satisfy the Customer’s individual needs.
7. PERSONAL DATA
7.1. The detailed rules of protection of personal data of the Customers are set out in the Privacy Policy, which constitutes an integral part of the Regulations.
8. FINAL PROVISIONS
8.1. The Customer may get free access to the Regulations at any time through the website, in a form that enables downloading, saving and printing them.
8.2. The Store uses cookies to monitor the ways in which the https://realjam.co website is used. The details on the use of cookies are set out in the Privacy Policy, which constitutes an integral part of the Regulations.
8.3. The Parties agree that any disputes related to the services provided by the Store shall be settled by the competent Polish common courts. The Seller does not wish to use an out-of-court consumer dispute resolution system.
8.4. To all matters not regulated by the Regulations, the generally applicable provisions of Polish law shall apply, in particular the Civil Code Act of 23 April 1964 (i.e. Journal of Laws of 2016, item 585, as amended). Pursuant to Article 6 of the United Nations Convention on Contracts for the International Sale of Goods drawn up in Vienna on 11 April 1980, the Parties exclude the application of that Convention to contracts entered into on the basis of the Regulations.
8.5. The Store presents content protected by intellectual property rights, in particular works protected by copyright (content displayed in the Store, graphic layout, graphics, photographs, etc.) and trademarks. The Customers and visitors of the Store undertake to observe the intellectual property rights (including copyrights and industrial property rights such as those resulting from the registration of trademarks) vested in the Owner and third parties. The Customer of the Store or a person visiting the website of the Store is solely responsible for non-compliance with the provisions of this clause.
8.6. The Store reserves the right to make changes in the regulations for important reasons. All sale agreements entered into before the effective date of the new Regulations shall be performed in accordance with the Regulations that were in force on the date of entering into such sale agreements. The change of the Regulations comes into force within 7 days from the date of its publication on the Store’s website. The Store will inform the Customer about the change of the Regulations 7 days before the new Regulations come into force by sending the Customer an e-mail containing a link to the text of the amended Regulations. The Regulations come into force on January 17th, 2023.
9. Age Restrictions
9.1 You must be of legal age to make a purchase from this site. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. The Store cannot be held responsible for minors purchasing products with a guardian credit card. By using the Site, you agree that you are of legal age (at least 21 years of age).
9.2 By making a purchase on this site, you confirm that you are 21 years of age or older.