Shipping Information
Our warehouses ship orders in 24-72hrs, business days (M-F) excluding holidays. Please note that delivery timing after a shipment leaves our warehouse is dependent on carriers.
Holiday Shopping
As mentioned above—postal carriers across the globe are also incredibly strained this year. Some expedited delivery options will take longer than expected, and we cannot guarantee Next Day, Second Day, or other Expedited shipping dates. We recommend ordering beforehand to ensure holiday delivery. That said, we couldn’t imagine a better gift (for a friend, loved one, or yourself) than a Real Jam product.
Returns
We offer full refunds for items returned within 30 days of delivery. If over 30 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Sale or Clearance Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until we instruct you to do so.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@realjam.co.
Exchanges
We will replace items if they are defective or damaged, as outlined in our limited lifetime warranty policy. You may also exchange your product within 14 days of delivery in the event of a mistake in ordering as long as the item is unused, in the condition it was received, and in original packaging. If you need to exchange an item or need a replacement part, send us an email at info@realjam.co.
Shipping
To return your product, you should mail your product to:
Royal Logistics 124947, 1st Floor, Building 2, Dezhong Science and Technology Park, No. 45, Qilinling Road, Tangxia, Dongguan, Guangdong, 15016416355
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that we will reimburse or replace your item in the event it is lost in transit.
After the parcel has arrived at the buyer’s place of business, if the buyer is unable to receive the parcel for any reason beyond his/her control, the buyer is responsible for its loss, disposal or write-off by the delivery service.